ez77 Privacy Policy

ez77 is committed to protecting the privacy and personal data of all users of its platform. We recognise that the trust you place in us when sharing your personal information is significant, and we take our obligations as a data controller seriously.

This Policy applies to all personal data collected through the ez77 website at ez77.win, our mobile-optimised platform, customer support channels, and any other ez77 service or communication. It does not apply to third-party websites or services that may be linked from our platform.

ez77 processes personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations, as well as any other applicable data protection legislation.

ez77 collects personal data that you provide directly, data generated through your use of the platform, and data obtained from third-party sources where permitted by law. The categories of personal data we collect include:

Data you provide directly:

• Identity data: full name, date of birth, nationality, government-issued ID details.
• Contact data: email address, mobile number, residential address (city, province, postal code).
• Account data: username, password (stored in hashed form), account preferences and settings.
• Financial data: GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank) used for deposits and withdrawals.
• Verification data: copies of government-issued identification documents, selfies, and proof of address submitted during KYC verification.
• Communications data: records of your interactions with ez77 customer support via live chat, email, or other channels.

Data generated through platform use:

• Transaction data: deposit and withdrawal history, bet history, game activity, bonus usage, and account balance records.
• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and session duration.
• Usage data: pages visited, features used, click patterns, search queries within the platform, and navigation paths.
• Location data: approximate geographic location derived from your IP address.

Data from third parties:

• Identity verification data from third-party KYC and AML screening providers.
• Payment confirmation data from GCash, PayMaya, and banking partners.
• Fraud and risk data from third-party fraud prevention services.

ez77 uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your ez77 account, including processing your registration, verifying your identity, and managing your account settings.
• Service delivery: To provide access to games, process deposits and withdrawals, credit bonuses, and deliver the core features of the ez77 platform.
• Regulatory compliance: To fulfil our obligations under Philippine gaming regulations, anti-money laundering (AML) laws, and know-your-customer (KYC) requirements mandated by PAGCOR and other relevant authorities.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 support channels.
• Responsible gaming: To monitor gaming behaviour, identify potential problem gambling indicators, and administer responsible gaming tools such as deposit limits and self-exclusion.
• Platform improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the ez77 platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications or where we have a legitimate interest in doing so.
• Legal proceedings: To establish, exercise, or defend legal claims, and to comply with court orders or regulatory requests.

ez77 processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: Processing required to perform our contract with you, including account management, game access, and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including AML/KYC obligations, tax reporting, and regulatory requirements.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where our interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

ez77 does not sell your personal data. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and 7-Eleven, to process deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML screening services used to verify your identity and comply with regulatory requirements.
• Game providers: Third-party game studios and live casino operators whose games are available on the ez77 platform, to the extent necessary to deliver game services.
• Fraud prevention services: Third-party providers used to detect and prevent fraudulent activity on the platform.
• Regulatory authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law or regulatory mandate.
• IT and hosting providers: Cloud infrastructure and hosting partners who process data on our behalf under strict data processing agreements.
• Professional advisers: Legal, accounting, and auditing firms, where disclosure is necessary for the provision of professional services to ez77.

All third parties with whom ez77 shares personal data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose beyond the scope of their engagement with ez77.

ez77 uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on the platform, remember your preferences, and gather analytics data about platform usage.

The types of cookies we use include:

• Strictly necessary cookies: Essential for the platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Functional cookies: Used to remember your preferences such as language settings, display options, and account configurations to personalise your experience.
• Analytics cookies: Used to collect aggregated, anonymised data about how users interact with the platform, helping us identify areas for improvement.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the ez77 platform. Continued use of the platform after being informed of our cookie practices constitutes acceptance of our use of strictly necessary cookies.

ez77 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations.

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and gaming regulatory requirements.
• Transaction and betting records: Retained for a minimum of five (5) years from the date of the transaction, as required by PAGCOR regulations and Philippine tax law.
• KYC and identity documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Customer support records: Retained for three (3) years from the date of the interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications, after which it will be suppressed or deleted within thirty (30) days.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.

ez77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ez77 platform.
• AES-256 encryption for sensitive data stored at rest, including financial information and identity documents.
• Bcrypt hashing for all stored passwords — ez77 never stores passwords in plain text.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems holding personal data.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While ez77 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, ez77 will notify you and the relevant regulatory authorities in accordance with applicable law.

Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights with respect to your personal data held by ez77:

• Right to be informed: The right to know what personal data ez77 collects about you and how it is used — as set out in this Policy.
• Right of access: The right to request a copy of the personal data ez77 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to legal and regulatory retention obligations that may require us to retain certain data.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the ez77 support team via 24/7 live chat or by email at [email protected]. ez77 will respond to verified requests within thirty (30) days. We may require proof of identity before processing your request.

The ez77 platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. ez77 does not knowingly collect personal data from individuals under the age of 21.

If ez77 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the ez77 platform, please contact our support team immediately.

The ez77 platform may contain references to third-party payment providers and game studios. ez77 is not responsible for the privacy practices of any third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the ez77 platform.

ez77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The date of the most recent revision is displayed at the top of this page.

Where changes are material, ez77 will notify registered users via email or an on-platform notification prior to the changes taking effect. Your continued use of the ez77 platform following any update to this Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the ez77 Data Privacy team:

• Live Chat: Available 24/7 directly on the ez77 platform — the fastest way to reach us.
• Email: [email protected]
• Support Hours: Monday to Sunday, 00:00–24:00 Philippine Time (PHT).

ez77 aims to acknowledge all written privacy enquiries within 24 hours and to resolve them within 30 days. For complex requests, we will keep you informed of progress throughout the process.